Customer Service Policy

Official Service Contact Channel

All customer consultation channels are unified on the official Contact page of this website. Our customer service team only responds to consultation messages submitted through this dedicated channel. We do not provide active customer service consultation through independent social media private messages, phone calls or other offline channels.

Service Scope Covered

  • Product parameter consultation, material introduction and usage scenario guidance
  • Order status inquiry, logistics tracking and shipment delay solution
  • Return application guidance, refund progress inquiry and after-sales problem handling
  • Policy consultation including shipping rules, privacy terms and return regulations

Transaction Currency Regulation

All commodity pricing, order settlement, refund amount calculation and service compensation settlement on this website adopt US dollars as the only unified settlement currency. No other currency types are supported for manual conversion or transaction settlement.

Service Response Standard

Our customer service team will reply to all valid consultation tickets submitted via the Contact page within standard business working hours. All service replies follow fair, transparent and standardized rules consistent with all public website policies.

Invalid Service Request Exclusion

We reserve the right to ignore malicious harassment messages, repeated invalid spam requests and unreasonable after-sales demands that violate official website public policies.

 

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